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In celebration of National Customer Service Week, let’s talk about all the ways an effective intranet helps you provide better customer service. 5 Ways Your Intranet Improves Your Customer Service

Today’s intranet software allow co-workers in different locations to meet in a virtual meeting room. Problem is, meetings — including virtual ones — can take up a lot of time and end up being unproductive. Not being able to see each other can make things worse, because we don’t know when someone is not really

Although we may have a host of communication and collaboration tools in the enterprise, such as those provided by a social intranet, email will always be the business communication tool of choice — for certain purposes. The misuse and abuse of internal email, however, causes us to waste precious time, energy and office resources, not

Social intranets benefit the enterprise by facilitating communication. The ability to connect with others through the intranet reduces our reliance on email which tends to be slower and less effective than tools like instant messaging and microblogs. Besides, we lose a significant amount of time and productivity every day, because we have to process so

I read with much interest a discussion in LinkedIn among members of the Intranet Professionals group. The discussion revolved around a question posed by Luc de Ruijter: What are the 3 main reasons users cannot find the content they were looking for on the intranet? The answers pointed to factors in the intranet technology and

We’re all familiar with email spam — those unwanted email messages that fill our inboxes and waste our precious time. But did you know a significant chunk of that email spam is coming from inside our company, from our co-workers and even our bosses? In fact, internal spam can be even more insidious than external